Delays
Legal disputes often drag on for years, causing stress and wasting valuable time.
Common Business Disputes We Support
Designed for the Business Disputes You Handle Most 

Disputes over contract performance, breach, payment terms, or scope can stall business and rack up legal fees fast. Backchannel lets you and your counterparty privately test settlement numbers without tipping your hand – so you can resolve the disagreement on terms that work and get back to running the business.
When a supplier dispute threatens delivery, costs, or an ongoing relationship, drawn-out litigation rarely helps either side. Backchannel offers a confidential, low-cost path to settlement – your real numbers stay protected while the platform checks for a match – so you can preserve the relationship and avoid the time and expense of a courtroom.
Employment claims can quickly cost more to defend than to resolve, especially under mandatory arbitration. Backchannel gives you a fast, private way to test whether a deal is possible before fees mount – an ideal pre-arbitration step that keeps sensitive matters out of public view and resolves them on the company’s schedule.
Disputes between franchisors and franchisees, or among business partners – carry both financial and relational stakes that can quickly escalate. Backchannel helps you find common ground without publicly staking out positions: each side submits confidential numbers, the platform checks for a match, and a Smart Proposal can bridge any remaining gap on your timeline.
Why Our Business Dispute Resolution Platform Works for Modern Companies
Lower Costs. More Control. Zero Noise
Backchannel allows companies to sidestep the needless back-and-forth of traditional negotiations.
Add Backchannel as a pre-arbitration step to your ADR agreement.
Backchannel allows companies to see if there is a deal to be reached without risking their litigation position.
Backchannel’s secret bidding process makes settlement talks easy, safe, and available at a fraction of the cost of traditional mediation.
Challenges
Common Negotiation Pain Points
Negotiations often face significant hurdles such as delays, exposure to risks, and inefficiencies that can derail outcomes. Backchannel removes these hurdles and clears the path for successful agreements.
Exposure
The traditional back-and-forth can lead to unfavorable outcomes and increased risk.
Distrust
Negotiations are often derailed by puffery, posturing, and rug-pulls.
Our Process
A 3-Step Process Built for Online Dispute Resolution
A negotiation experience like never before.
Step 1
Set Settlement Terms
Define your negotiation parameters for a sustainable deal.
Step 2
Submit Your Bids
Overlapping offers and demands trigger a deal, otherwise your bid is not revealed to the other side.
Step 3
Bridge the Gap
Secretly change your bid as many times as you want or ask Backchannel for a Smart Proposal.
Success Metrics
Alternative Dispute Resolution Results That Build Trust
Our platform helps resolve disputes faster, with outcomes that drive repeat use.
63
%
of Cases Settled
3
Days
Avg Time to Agreement
Frequently Asked Questions
